Warranty Infomation

Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We’re very sorry for whatever inconvenience your purchase may have caused you.

Please kindly be advised that all of our Moobibear products come with a hassle-free warranty. You can find your precise warranty period on the literature inside the box or verify with our customer service team. If your product does not meet your needs during this period, please contact us via support@moobibear.com with your order id and let us know what we can do to help you.

Thank you in advance for all of the information you are providing.

 

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

 

24-Month Warranty for Quality-Related Issues

For returns within 30 days of your original date of purchase on Amazon, please follow Amazon’s return process. For the remaining 23 months of your product warranty period, if your product fails due to defects in materials or workmanship, please contact us via support@moobibear.com with your Amazon order number.

 

Important Notes

24-Month Warranty valid only for products purchased from Moobibear on Amazon. If you purchased your product from another seller, please contact them directly for service and warranty terms.

 

Frequently Asked Questions

What isn’t covered by the warranty?

● Purchases from unauthorized resellers

● Improperly operated devices

● Lost or stolen products

● Purchases made over 18 months ago (unless otherwise stated)

● Non quality-related issues (after 30 days of purchase)

● Free products

When does the warranty begin?

It begins the day you place your order.

How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please contact us at support@moobibear.com

Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.